Citrix doesnt have a receiver that supports Mac Mojave or 10.14.Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.For MAC, click on Find Citrix Receiver for Other Platforms, then select Mac. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app. Important update about Citrix Receiver Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app.Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services.If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Restoring any third-party accounts on the new device does not deactivate those accounts on the old device. Restoring or reactivating any "Duo-Protected" and "Duo Admin" accounts on the new device deactivates those accounts on the old device. Please confirm with your system administrator that you require an earlier Citrix. The log files related to Citrix Receiver Updates are: Citrix Receiver UpdaterTimestamp.txt ReceiverHelperTimestamp.txt.When you use the below methods to restore Duo accounts on a new or replacement device, be aware that:You can find earlier versions of Receiver on the Citrix Downloads website. Citrix Receiver Updates logs can be found in the /Library/Logs/Citrix Receiver folder.Make sure you are running the latest version of the Duo Mobile App on your current iOS device. Recovering Duo-Protected Accounts from a Protected Application Recovering Duo-Protected Accounts with Instant Restore
Older Version Of Citrix Receiver Password For ReconnectingEnable Duo Restore for Third-Party AccountsBe sure to enable third-party account backup and restore if you use Duo Mobile to generate passcodes for logging into applications like Instagram, Facebook, Snapchat, or other web services. However, whether an account can be restored depends upon Duo Restore being enabled by the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-party accounts. Encrypted iTunes backups will also work.Due to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is being backed up. Nightly iCloud backups will include Duo Restore information. If you lose this password you'll need to manually reconnect your third-party accounts by visiting each of those services individually and following their 2FA setup process. Be sure to store it securely. Duo cannot recover this password for you. Do not lose this password! You'll need to provide it again to recover these accounts. Tap Enable Now to set one.Enter a recovery password that has 10-128 characters. If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications.When Duo Mobile 3.28 or later detects you have a third-party account, you'll be prompted to create a recovery password. Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device, showing a success message when complete. Open Duo Mobile and tap Get Started on the "Welcome back" screen. Download the Duo Mobile app on your new device. Sign in to iCloud on your new iOS device and restore from an iCloud backup. Additionally, your organization's Duo administrator must have enabled the Instant Restore feature. You'll still need to provide your third-party account recovery password before you can use those accounts to generate passcodes.Watch the Instant Restore process for iOS:Recovering Duo-Protected Accounts from a Protected Application To dismiss this notification on your old phone, tap This is not fraud.The Duo Mobile accounts list shows your restored Duo accounts, and you may use them to log into Duo-protected services with Duo Push or a generated passcode.This process doesn't reconnect any third-party accounts. This deactivates your Duo accounts on both devices and alerts your organization's Duo administrators about the fraudulent reactivation. If you receive this notification and you didn't just perform a restore, tap Report as Fraud. If SMS or hardware token passcode and phone calls are not allowed, you will either need to use a different Duo Push-capable 2FA device, use the Duo Self Service Portal (if available), or contact your IT administrator to restore your account on your new device. Authenticate using Duo via a method allowed for this application by your IT administrator. Log in to the Duo-protected application selected by your IT administrator. Tap Reconnect next to your Duo account in the main accounts list. Open the Duo Mobile app on your new device. Enter your recovery password and then tap Reconnect. Tap Automatically reconnect to begin the recovery process. If you previously created a third-party account backup, Duo Mobile notifies you that it found accounts to recover. Tap SET UP NOW and select the Google account to use for Duo Restore. When you add your first-ever account in the Duo Mobile app, you will see a new notification prompt to enable Duo Restore on your device. You'll still need to perform the Duo-protected account recovery steps before you can use those accounts to log in to Duo-protected services with Duo Push or Duo Mobile passcodes.See third-party account recovery on iOS in action.Duo Restore for Android Enabling Duo Restore Duo cannot recover this password for you. Do not lose this password! You'll need to provide it again to recover these accounts. When prompted, enter and confirm a recovery password that has 10-128 characters. If you don't enable this now, Duo Mobile will remind you later when you add your first third-party account. At this point, you can also choose to enable account recovery for your third-party accounts by tapping Automatically reconnect third-party accounts. Interactive brokers for macTap the overflow menu (three vertical dots) in the top right corner of the main accounts list. Make sure you are running the latest version of the Duo Mobile App on your current Android device. If you lose this password you'll need to manually reconnect your third-party accounts by visiting each of those services individually and following their 2FA setup process.It is also possible to enable Duo Restore at any time by doing the following: ![]() At the beginning of the reconnection process, you'll be asked if you have your old phone. Select the Google account you used when initially setting up Duo Restore. Tap Get My Account Back from the welcome screen. From your new Android device, download the latest Duo Mobile App from the Google Play Store. Return to your new phone, and tap either SCAN THE QR CODE in step 3 or SCAN in the lower left, then scan the QR code shown on your old phone to complete account restoration.This process doesn't reconnect any third-party accounts. If you don't see this option, make sure Duo Mobile on your old phone is version 3.32.0 or later. Locate the "Connect a new phone" settings item, and tap VIEW QR CODE.
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